Customer Care Center

With us, you not only get a first-class intralogistics system, but also a reliable partner for the entire service life of your system. Let our comprehensive services convince you! 
Our Customer Care Center ensures that you always receive optimum support – whether it's a classic on-site service call, telephone support, a maintenance call or the procurement of spare parts. We are there for you. Our service team will also support you with the modernization of your system or with training courses perfectly tailored to your needs. Because we are certain: knowledge is the only thing that increases when it is shared.

Customer Care Center Organization Structure


Our trained specialists will provide you with everything you need to know about your complete logistics solution in a transparent and understandable way in training courses and training sessions specially tailored to your needs – on request, these can take place on site or at our headquarters in Wolfurt.

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Personal support

Our dedicated customer service team is always at your side.
Your personal contact will advise you on all matters and ensure that you receive the support you need quickly and efficiently.


Our hotline is available around the clock. No matter when a problem arises. Our experienced team is always ready to support you quickly and competently over the phone.
In this way, we ensure that your system functions optimally and that any faults are rectified immediately.


Regular maintenance is the key to the longevity and efficiency of your system. Our LTW team will be happy to arrange an appointment with you, and our field service technicians will ensure that your system is always in perfect condition and that downtimes are minimized.

Spare parts

We supply spare parts for both our own and third-party systems. 
To be on the safe side, we are happy to put together system-specific spare parts packages for you or you can order individually via our self-developed digital spare parts catalog. This visualizes all system components so that you can find and order the parts you need quickly and easily.


Our service is rounded off by our tailor-made modernization offer. A retrofit from LTW preserves the stable basic substance of your installations and systems and significantly increases their life cycle. Thanks to the many years of experience gained from over 600 retrofit projects, LTW covers the entire range of modernization and retrofitting services.

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LTW Intralogistics
As a full-service provider, LTW is a reliable partner who will be there to support you, even when your order is completed and accepted – whatever the time of day.

Thomas Narbeshuber, Business Unit Manager Service

LTW care
the digital service platform

Even better service – with LTWcare, we can ensure customized service throughout the entire life cycle of your system. The maximum performance capacity and availability of the entire system play a central role here, and provide a sound basis for targeted and efficient support. LTWcare includes a wide range of service products from a TÜV-certified remote connection with the highest security standards and an innovative ticket system with state-of-the-art communication options, through proactive maintenance requirements.

Discover LTWcare
  • LTWcare Certconnect

    IT security is a top priority. LTWcare Certconnect is a TÜViT certified remote connection with the latest IT security technology.

    LTWcare Certconnect
  • LTWcare Console

    Save time and money with LTWcare Console. This guarantees a structured and highly efficient service process between our customers and LTW.

    LTWcare Console
  • LTWcare Conference Center

    Communication should be simple and straightforward, so you can focus on what‘s really important: finding quick and efficient solutions.

    LTWcare Conference Center
  • LTWcare Diagnostics

    Innovative. Smart. Predictive. That’s LTWcare Diagnostics.

    LTWcare Diagnostics
  • LTWcare App

    Keep track of everything and stay informed. Anywhere, anytime! That‘s the LTWcare App.

    LTWcare App
  • LTWcare Spare Parts Agent

    Receive the parts you need in a fast and secure way with the highly innovative software design the LTWcare Spare Parts Agent offers.

    LTWcare Spare Parts Agent
  • LTWcare Analytics Report

    With LTWcare Analytics Report you are always informed and up-to-date.

    LTWcare Analytics Report
  • LTWcare Content

    With LTWcare Analytics Report you are always informed and up-to-date.

    LTWcare Content
  • LTWcare Connected Life Service

    Maximize your system availability. LTWcare Connected Life Service offers the ideal plan for machine maintenance.

    LTWcare Connected Life Service